Image

Harnessing the Power of Voice and Speech Enabled Technology

Successful communications involve more than just sending a voice message. It's about creating dialog with interactive features to proactively reach out to customers, prospects and other contacts when and where they need to hear from you.

For Information Contact us at 250-585-2232
Image
  1. Upload your phone list to our secure web site.
  2. Record your message via your phone and let the system know when you want to send it.
  3. Your important message gets sent to hundreds or thousands of people within minutes.

Features

Fast and Easy Message Creation
With both a touch-tone interface and online tools, the voiceREACH platform is quick and easy to use. Users can upload lists and .wav files online or record and send messages over the phone.

Hot Key Transfer
Allow recipients to make payments, ask questions and complete transactions by transferring to a live operator at a regular or toll-free number, or by connecting to applications running on Premiere Global's automated speech interface.

Text-to-Speech (TTS)
Personalize messages with individual data such as customer names or account numbers. The voiceREACH platform converts text data from your list into speech clips that are inserted into the voice message.

Speech Recognition for Data Collection
Capture response data using touch tone input or spoken responses to confirm appointments, survey customers and gather important feedback.

Authentication
Protect valuable and personal information with recipient authentication. You can make sure your message gets to the right contact by requesting a PIN or password before message delivery.

Compliance Officer Approval
Messages recorded by an employee can be automatically routed to a compliance officer or other manager for approval prior to delivery.

Call Control
Allows call recipients to fast forward, rewind, pause, adjust volume, or opt out of a call. All call control settings can be managed through a simple Web interface and modified for each job sent.

Call Management
Effectively manage your call center resources by spacing the delivery of outbound messages and the volume of calls transferred to live call center agents. Schedule only the required number of operators or agents to support a given campaign and save money.

Intuitive Answering
With highly accurate answering machine detection capabilities, the voiceREACH platform can deliver messages to either a live person or an answering machine, or both. To maximize delivery rates, record one message for live recipients and a different message for answering machine delivery.

Professional Voice Talent and Scripting
Enhance the success of your voice transactions by taking advantage of our experienced voiceREACH team. They provide professional scripting services and voice talent to record your message.

Well-Timed Calling Options
Reach your target audience at the right time. Send urgent messages right away or schedule delivery times with automatic adjustment for time zones and blackout periods.
 
 
[ Back ]