Voice Broadcast Transfer to Live Operator
Here’s a great way to improve the efficiency of a Voice Broadcast by using our Hot Key Transfer feature. Here’s how it works. When the recipient is listening to the message you sent, they would have the option of pressing a key on the keypad of their phone, for example the “0″ (zero) key to get transferred to a live operator.
The last part of your message might go something like this…
“For more information on our products and services, or to purchase this now press the “0″ (zero) key on your keypad and you’ll be transferred to a live operator”
When the recipient presses the “0″ key our system automatically transfers the call to any number that you had set up in the system. The live operator answers the call and takes the order or provides the original recipient with any information that they require.
This commonly works well with verticals such as Collection Agencies, season-ticket renewals, membership renewals, appointment reminders or many other types of products or services were a live person would help to close the sale.
Some of the most common questions I usually get on this are;
Q: What if all the calls come at once and we can’t handle the load?
A: The Message Impact Voice Broadcast service has the ability to do call pacing. This allows you to pace the number of inbound transfers to the live operator or pace the number of outbound calls throughout the day, week, etc..
Q: I don’t have enough (or any) staff to answer the phone?
A: Consider using our Inbound Call Center Services. We will always have operators standing by to answer the inbound calls. It’s easy to add additional operators or remove them based on your inbound call requirements or to match any specific short-term campaigns that you initiate.
If you’re not sure if something like this would work for your type of business, please give us a call and we can discuss what might work best for you and your business. Even if you’d like to test something like this, the costs associated with the setup of a voice broadcast combined with the call center services are very reasonable, it’s very quick to set up, modify or take down again. No need to hire additional staffing for this kind of thing, let us do it for you.