We offer a comprehensive suite of call center services ranging from inbound order entry to outbound customer acquisition and retention capabilities.
- Voice Broadcast Live Customer Service
- Web Response - Add 24 Hour Live Customer Agents to Your Web Site
- Order Entry
- Radio and TV Direct Response
- Tech Support/Help Desk
- Lottery Ticket Sales
- Emergency Response
- Lead Capture
- Not for Profit
- Seminar Registration
Call Center Services are an excellent compliment to Voice Broadcast Hot Key Transfer . This allows the Voice Broadcast recipient to connect to a live operator by simply pressing a key on their phone when the outbound message is playing.
Our StaffOurinbound call center is staffed with well trained and highly motivated team members that were specifically hired for their positive approach, good attitudeand flexibility. Our staff understands your values. We favour skill,creativity and an aptitude for constant person-to-person interaction.This way your business always sounds professional and concerned.
Our technology - Monitor - We allow you to monitor all of your inbound or outbound calls at any time by dialing a private number anb entering a code. This allows you to listen in real time to agents working on your behalf.
- We're Prepared - Were fully prepared for disaster recovery by having uninterrupted power supplies and generators to support our infrastructure and protect your business.
- Customized Reporting - view call statistics, conduct results analysis and review media source statistics. You have access to online, real-time reports via the Web that provide valuable data to make decisions and program changes or enhancements.
- Voice Logging -- all audio conversations between your customers and our agents are recorded and available for your review and scrutiny as well as providing a legal backup should the need arise.
Pricing starts at $1.28 per minute of call time. Packages are available depending on your requirements and call volumes. For a free insider call center report contact us and we'll send it to you at no cost. Please call or use our contact form to request this report.
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